From Angels and Motown to Grandma and Some Reckless Reindeer

Posted on 24. Nov, 2011 by

If you have ever been put on hold for any amount of time, you may have noticed that there are random songs that are played. From time to time, we ask the associates what their favorite tune is at that time, and then we load up the iPod and hook it up to the phone [...]

Don’t Let Your Brand Go Dark

Posted on 23. Dec, 2010 by

Heading out of the office for the holidays? Have you planned for your social channels to still have something happening? You should have. Even though you are not working, your customers are still engaging online and with your brand. If you do not have a community manager watching the channels and engaging with your communities [...]

In the Spirit of Giving

Posted on 02. Dec, 2010 by

‘Tis the season, right? Holiday deals flood your email box. Non-profit year end solicitations come in the mail with return envelopes. Red kettles can be seen at many turns accompanied by people ringing bells. It is the season of giving, sharing, and spending. I have heard it a few times from friends and acquaintances this [...]